Software Support Engineer (Kenya/Nigeria)

Description

Seeq makes data analytics software for a big market that’s often overlooked by tech companies: industrial process data. Think pharmaceutical manufacturers, wind farms, and energy companies with tons of equipment and sensors.

Our company is 100% remote and proud of it. We use a variety of collaboration tools, like Zoom, Slack, and our homegrown Qube Virtual Office, which makes us feel like we’re in the same building together. We have a wonderful team of kind-hearted, talented engineers that love to collaborate, teach each other new tricks, and build products that exceed our customers’ expectations.

The core of our product is a full-featured calculation engine that can perform complex math and execute machine learning algorithms on streaming time-series data.

Key Responsibilities

As a Software Support Engineer (SSE) working from either Kenya or Nigeria, you’ll join our growing team to help our customers install our software (or, in the case of our cloud offering, deploy to one of our cloud-hosted environments), connect to their data sources, integrate their identity/authentication infrastructure, and upgrade to new versions. You will interact with customers directly (usually over Zoom web conferencing) to troubleshoot technical issues with our software and issues in the customers' environment (firewalls, third-party authentication, and general IT issues affecting our software deployment). You will be a member of the product development team and will have a strong voice in shaping development efforts to improve customer satisfaction and mitigate common pain points.

Qualifications

Seeq prefers to emphasize talent, capacity to contribute, and passion, but the ideal candidate is likely to have many of the following characteristics:

• Candidate is motivated by solving customer problems with a knack for tenaciously digging in to find the real root cause.
• Responsive and communicative with an enthusiastic drive to help customers even during off-hours.
• Familiarity with Linux and Windows - we deploy on both platforms. You are familiar with either AWS or Azure cloud environments.
• Candidate is disciplined with high attention to detail and enjoys sleuthing through multiple logs to tie together theories.
• Quick learner known for suggesting new ideas and raising the bar for the whole team.
• Capable of deep investigation of issues using standard system tools like Task Manger, Process Explorer and even Wireshark or other Windows Sysinternal power tools. Experience troubleshooting networking technologies such as TCP/IP, HTTP(S), and Ethernet.
• Bachelor's or Associate Degree in Computer Science, Information Technology / Information Systems or related field.
• Previous startup experience is a plus.

We are organized as a virtual company with a headquarters in Seattle, WA. We use state-of-the-art online collaboration tools for development and corporate functions. Employees can be based virtually anywhere as long as they have access to a good office environment, high-bandwidth connectivity (at least 3 Mbit uplink and 30 Mbit downlink).

The best applicants are ones who include cover letters explaining how their backgrounds, experiences, and interests match Seeq's position description. Please let us know how you will contribute to our mission and our future success.

About Seeq

Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.

We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.

We use the best modern big data technologies to bring industrial process data into the business decision process.

Our company is virtual, meaning that everyone works from a location of their choosing. There’s no commute and no cubicle! We are serious about recruiting and retaining the best teammates. We think there are tons of benefits to working on exciting technology with a cohesive team and the flexibility to work from anywhere.

We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and love to exceed our customers’ expectations. We are certified as a Great Place to Work, Emerging Startup, Technology Fast 500, and Inc. Magazine's Best Places to Work.

The Perks of Working at Seeq

• Competitive salary plus equity incentives
• Important benefits like this (because we want you to be happy):
• • Freedom PTO
  • 5-weeks paid Seeq family leave
  • Internet and mobile phone reimbursement
  • Vacation bonus program
  • Fringe Benefits
  • Generous home office allowance
  • The best co-workers (we've analyzed the data, so we know it's true)
  • Pet-friendly workspace (your dog will be so happy to have you home)
  • Loving your job!

Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.